Refund policy

1. Returning an unwanted item

We want you to be happy with your purchase. If you change your mind, you can return your item within 30 days.

2. Right of withdrawal

Danish consumer law gives you a 14-day right of withdrawal. When you buy from ClearDrive we extend that to 30 days.

To use it, tell us before the deadline expires that you want to return your order. Write to us at kontakt@cleardrive.dk.

The period runs from the day you receive your order.

3. How to return

Orders delivered in Denmark

Email kontakt@cleardrive.dk with your order number before the deadline
You receive a nine-digit code back by email. You neither buy postage nor pay anything up front
Drop the parcel off at any parcel shop using that code. No printer needed, nothing to pay

Orders delivered outside Denmark

Email kontakt@cleardrive.dk with your order number before the deadline
You will receive a confirmation with the return address
Send the parcel with your local postal service and choose a method with track & trace
Email us the tracking number so we can follow the parcel

For international returns you pay the return postage yourself. You are responsible for the parcel until it reaches us, which is why we always recommend a trackable service. We cannot refund parcels sent without tracking that fail to arrive.

Please do not send anything back before we have confirmed the return address.

4. 30-day satisfaction guarantee

We want you to be able to try the product in your own car.

You may therefore use the product to a normal extent to judge whether it meets your expectations.

Applies to every product bought from ClearDrive
Applies to products that have been reasonably used
Return postage within Denmark is free — we send you the code and you pay nothing up front. Outside Denmark you pay the return postage yourself

5. Condition of the returned item

We assess the condition of the item when it comes back.

Returned in original condition and packaging: full refund
Used beyond ordinary testing: the refund may be reduced
Damaged or missing parts: the refund may be reduced or refused

6. Refunds

Once we have received and processed your return, we refund to the same payment method and in the same currency you paid with.

Delivery costs on the original order are refunded only if the whole order is returned.

If more than 15 working days have passed since your return was approved, please contact us at kontakt@cleardrive.dk.

7. Damage and problems

Please check your order on arrival and contact us as soon as possible if the item is faulty, damaged or not what you ordered, so we can put it right.

If the item is faulty or wrongly delivered, we pay the return postage — no matter which country the order went to.

8. Statutory right to complain

If an item is faulty you have a 24-month right to complain under the Danish Sale of Goods Act.

9. Return address and contact details

www.cleardrive.dk
ClearDrive
Dirch Passers Gade 35, 1. 4.
8000 Aarhus
Denmark

Company reg. no.: 46195345
Phone: +45 77 17 09 70
Email: kontakt@cleardrive.dk