Terms of service

1. General information

www.cleardrive.dk
ClearDrive
Dirch Passers Gade 35, 1. 4.
8000 Aarhus
Denmark

Company reg. no.: 46195345
Phone: +45 77 17 09 70
Email: kontakt@cleardrive.dk

2. Ordering

When you shop at www.cleardrive.dk you enter into an agreement with ClearDrive.

Once you have completed an order you receive an order confirmation by email. Your order is binding from that point.

We reserve the right to cancel orders in the event of errors in price or stock, or technical problems.

3. Prices and payment

Prices are shown in your local currency based on the country you are shopping from. The currency and price shown at checkout are the binding ones.

All prices include VAT. For orders delivered outside the EU, local VAT, customs duty or fees may be charged in the destination country and are paid by the recipient.

We accept the following payment methods:

Cards: Visa, Mastercard, American Express, Maestro, UnionPay, Dankort
Wallets: Apple Pay, Google Pay, Shop Pay
PayPal
Local payment methods: MobilePay (Denmark), Klarna (the Nordics and Germany), iDEAL and Wero (the Netherlands), Bancontact (Belgium), BLIK and Przelewy24 (Poland), TWINT (Switzerland)

Which methods appear at checkout depends on your delivery country.

Payment is captured when your order ships.

4. Delivery

Shipping within Denmark: free to a parcel shop, DKK 19 to your address
Dispatched from Denmark within one working day
Delivery time: 1–3 working days in Denmark, 5–8 working days in Europe, 6–16 working days to other destinations

The expected delivery time for your country is shown on the product page. Delivery times are indicative and can vary during busy periods or customs clearance.

5. Returns and right of withdrawal

ClearDrive gives you a 30-day satisfaction guarantee from the day you receive your item.

30-day satisfaction guarantee
You may test and use the product to a reasonable extent
Return postage within Denmark is free — we send you the code and you pay nothing up front. Outside Denmark you pay the return postage yourself

Orders delivered in Denmark: email kontakt@cleardrive.dk to start your return. We send you a parcel shop code, so you neither buy postage nor pay anything up front — see the refund policy for how.

Orders delivered outside Denmark: email us for the return address before sending anything back. The return must be sent with track & trace, and you are responsible for the parcel until it reaches us.

See the refund policy

6. Condition of the returned item

You are welcome to try the product to a reasonable extent.

If the item is damaged or significantly diminished in value, the amount refunded may be reduced.

7. Statutory right to complain

You have a 24-month right to complain under the Danish Sale of Goods Act.

8. Language versions

This website and these terms are available in several languages. The translations are provided to make the content easier to read.

In the event of any discrepancy between language versions, the Danish version prevails.

9. Governing law and disputes

Purchases from ClearDrive are governed by Danish law. As a consumer in the EU you retain the mandatory rights granted by the law of your own country of residence.

If you are a consumer in the EU you can submit a complaint through the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr.

10. Personal data

We never resell your data
We collect only the information we need
Data is used only for order processing and customer service

11. Contact details

If you have any questions you are always welcome to contact us.

Email: kontakt@cleardrive.dk
Phone: +45 77 17 09 70